Auswide Bank Ltd has to ensure all applicants and guarantors have been identified under both the current Federal Law AML/CTF requirements and meet the Verification Of Identity (VOI) standards for all conveyancing matters associated with PEXA and Australian State and Territories title / land departments.
To ensure mortgage brokers meet Auswide Bank's requirements there are two options available to use for conducting VOI:
If you are meeting the customer face-to face physically, you can use MSA IDYou In-Person VOI and complete the Verification of Identity to meet both our AML/CTF and VOI requirements.
MSA IDyou has a remote option that allows you to complete the verification of your customer when you are unable to physically meet them face to face. Your customers can securely send you photos of their identify documents. It is the brokers responsibility to verify their authenticity and arrange a video call with them during which time you will be prompted to take a photograph of them. This is a mandatory requirement to completing your remote VOI.
The preferred, and industry best practise, when prompted is to take a photograph of your customer holding one of their forms of identification up beside their face.
Visit http://idyou.msanational.com.au on your desktop, mobile or tablet and log in using your username and password provided by MSA National and select Auswide Bank from the Lender list.
If you require a username and password, go to www.idyouapp.com.au/details or if need to reset your password visit www.idyouapp.com.au/reset
For general information on using MSA IDYou In-person or Remote VOI visit their website https://www.idyouapp.com.au
If the customer is unable to meet face-to-face physically to verify their identity, they can take one of the following forms to an Australia Post, along with the correct required identity documents to be identified there. There is no fee to the customer for this service. Auswide Bank pays this fee on the customer's behalf.
Please use the Auswide Bank Australia Post form below:
To assist the customer to find their closest participating Australia Post they can call 13 POST (13 76 78) or visit Australia Post’s Services locator website
If you require any assistance with regards to VOI please contact your Broker Relationship Managers or email us at brokers@auswidebank.com.au.
ZIPID services are being withdrawn in the industry from 28th May 2023 therefore will no longer be available to complete face to face VOI requirements.
